Shipping & Returns
Return and Refund Policy
Thanks for shopping KUDU Safari Braai. If you are not entirely satisfied with your purchase, we’re here to help.
You have 30- calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have a receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Price Match Guarantee
We will honor any sale price on sales from our website for purchased made within 30 calendar days of the effective date of the sale. If you have made a purchase and an item goes on sale within 30 calendar days you may be refunded the difference in price by filling out a contact us form or you can call us at 1-800-570-5209. This Price Match Guarantee is only available for orders made on www.kudugrills.com and only for sales listed on www.kudugrills.com. Third party, marketplace or dealer sales or prices will not be honored under this guarantee. Additional terms and restrictions may apply.
If you have any questions on how to return your item to us, contact us.